Privacy Policy

This Privacy Policy explains how personal data is collected, used and protected when you visit or make a purchase on hutixe.com. We are committed to handling personal information responsibly and in accordance with applicable UK data protection laws, including the UK GDPR.

1. Information We Collect

When you interact with our website or place an order, we may collect the following types of information:

• Personal identification details such as name, billing address and delivery address
• Contact information, including email address and telephone number (optional)
• Order and payment-related information necessary to process transactions
• Technical information such as IP address, browser type and device information

We only collect information that is necessary for the operation of our website and the fulfilment of customer orders.

2. How We Use Your Information

Personal data is used for the following purposes:

• Processing and fulfilling orders
• Providing customer support and responding to enquiries
• Managing payments, refunds and returns
• Improving website functionality and user experience
• Meeting legal and regulatory obligations

We do not use personal data for purposes unrelated to the services you request.

3. Legal Basis for Processing

We process personal data on the following legal bases:

• Performance of a contract when processing orders and deliveries
• Compliance with legal obligations
• Legitimate interests in operating and improving our website
• Your consent, where required by law

4. Sharing of Personal Data

We may share personal information with trusted third parties only where necessary to provide our services, such as:

• Payment service providers for transaction processing
• Logistics and delivery partners to fulfil orders
• IT and website service providers supporting platform operations

Personal data is not sold or shared for unrelated purposes.

5. International Data Transfers

Where personal data is transferred outside the UK, appropriate safeguards are applied to ensure data remains protected in line with applicable data protection standards.

6. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and regulatory requirements.

7. Your Rights

Under UK GDPR, you have specific rights in relation to your personal data, including the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete information
• Request erasure of personal data, where applicable
• Request restriction of processing in certain circumstances
• Object to processing based on legitimate interests
• Request data portability, where applicable

Requests to exercise these rights can be made using the contact details provided below.

8. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse.

While we take reasonable steps to safeguard information, no online transmission or storage system can be guaranteed to be completely secure.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to ensure proper functionality and improve user experience. Detailed information about cookie usage is provided in our Cookies Policy.

10. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or website operations. The most recent version will always be available on hutixe.com.

11. Contact Information

• E-mail: business@hutixe.com
• Phone: +65 (807) 43563
• Address: 71 PUNGGOL CENTRAL #06-38, SINGAPORE 828755, SINGAPORE

Customer support hours: Monday to Friday, 10:00 – 18:00 (UK local time, GMT/BST). Enquiries received outside these hours or on public holidays will be responded to on the next working day.