This Shipping Policy explains how orders placed on hutixe.com are processed and delivered. It applies to all furniture purchases made through our website.
We deliver to all locations within the United Kingdom.
All orders include free delivery within the United Kingdom.
All applicable taxes and standard delivery charges are included in the product price displayed on our website. Customers are not required to pay any additional fees upon delivery.
Orders placed on working days before 18:00 (UK local time) will begin processing on the same day.
Orders placed after 18:00, on weekends, or on public holidays will be processed starting from the next working day.
Order processing typically takes 1–3 working days before dispatch.
Once dispatched, orders are typically delivered within 7–14 days. Delivery times may vary depending on the product type, delivery location and carrier arrangements. Any delivery timelines shown at checkout are estimates only and may be affected by factors such as weather conditions, peak periods or logistical constraints.
Furniture items are delivered via logistics partners selected according to the size and nature of the product.
Some larger items may be delivered using kerbside delivery. Customers are advised to ensure that access conditions at the delivery address are suitable for furniture delivery.
If a delivery is delayed or encounters an issue, please contact us so we can assist with tracking and resolution.
If a product arrives damaged or incomplete, please refer to our Returns, Refunds and Exchange Policy for further guidance.
Customers are responsible for providing accurate delivery information at checkout.
Delays or failed deliveries caused by incorrect or incomplete address details may result in additional handling time.
Customer support hours: Monday to Friday, 10:00 – 18:00 (UK local time, GMT/BST). Enquiries received outside these hours or on public holidays will be responded to on the next working day.
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